Resolve Customer Support Tickets Instantly with AI
Improve response speeds. Train your AI agent on internal help documentation to answer customer questions automatically 24/7.
Core Capabilities
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Auto FAQ Resolution
Let AI resolve questions about pricing, features, and policies.
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Smart Search Assistance
AI searches documentation to draft correct replies for human agents.
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Multi-Language Support
Automatically reply to customer messages in their preferred language.
The Operational Workflow
- Train the AI: Upload documents or links to your help website.
- Configure Rules: Set guidelines and limit AI responses to your uploaded data.
- Enable Bot: Let AI handle incoming queries, handing off complex cases to agents.
Included Product Capabilities
- Document Training: Upload PDF guides or sync web links to build the AI knowledge base.
- Agent Copilot Drafts: Generates reply suggestions for agents to review and edit before sending.
- Intent Categorization: Classifies inquiries by department and urgency automatically.
Ideal Fit
Support teams handling high volumes of repetitive inquiries.
Common Queries
Q: Will the AI make up incorrect answers?
A: We limit the AI's responses to your uploaded knowledge base documents to prevent incorrect details.
Q: How does the bot transfer to humans?
A: If a user requests human help or asks a question outside the trained data, the AI notifies team agents.