Manage Team Conversations from One Shared WhatsApp Inbox
Give sales and support teams one place to manage customer conversations, assign responsibility and keep handover context. Choose a supported connection and the seats your team needs.
One place for customer conversations
A shared WhatsApp inbox helps sales and support teams work with the same customer history. Assign responsibility before replying and keep the next action visible when another person takes over. The available seats and features depend on your subscription and connection method.
Use internal notes for a clear handover
Record the customer requirement, work already completed and what needs attention next. Internal notes help the next agent understand the conversation without asking the customer to repeat it. Verify permissions and the distinction between a customer reply and an internal note during onboarding.
Evaluate the inbox with a real team scenario
Test a new enquiry, a reassignment and a resolved conversation. Check who can access each conversation and how your team recognises its owner. Ask for a demonstration of the exact routing or collision-handling behaviour you need rather than assuming every plan includes it.
Before you get started
- A connected business number with inbox support.
- Team seats and access permissions suitable for your plan.
- A handover process that identifies the owner and next action.
Example: sales hands an enquiry to support
A suggested team exercise for your demo.
- Assign the incoming conversation to a sales representative.
- Add the requirement and handover context in an internal note.
- Reassign the conversation to the appropriate support agent.
- Confirm the agent can find the history and record the next action.
Explore the next step
- WhatsApp CRM and lead management
Connect team conversations to your sales process.
- Shared inbox setup and handover guide
Use a checklist to evaluate your team workflow.
- Automate routine WhatsApp follow-ups
Explore when a repeatable workflow can help.
Compare WhatsHub plans and pricing or request a team inbox demo.
Core Capabilities
-
Instant Collaborative Team Inbox
Connect 10+ support agents to reply to incoming customer messages simultaneously on one official number.
-
Private Agent Collaboration Notes
Leave internal agent comments inside customer threads (hidden from clients) to consult teammates.
-
Template & Pre-Written Quick Replies
Provide customer reps with pre-approved answers and Meta templates to resolve queries instantly.
The Operational Workflow
- Unified Inbox Ingestion: All customer WhatsApp messages flow into the central WhatsHub dashboard.
- Agent Assignment Routing: Assign chats manually or use round-robin rules to set ticket owners.
- Internal Collaboration: Agents discuss requirements in private notes before drafting replies.
- Close and Archive: Mark chats resolved to clear the inbox queue and maintain quick support speeds.
Included Product Capabilities
- Collision Prevention Visuals: Visual indicators show who is currently reading or typing a reply to prevent double messages.
- Chat Routing & Folders: Filter threads into custom folders: Unassigned, Mine, Mentions, and Resolved.
- Meta Templates Directory: Access and send approved templates with quick-reply buttons directly in chat.
Ideal Fit
Sales, support, and billing teams looking to collaborate from a central customer communication hub.
Common Queries
Q: Will customers know which agent is replying?
A: No. The customer only sees messages coming from your official business profile, while WhatsHub tracks agent activity internally.
Q: Can we restrict agent access to specific chat folders?
A: Yes! Admin controls allow you to assign agents to specific pipelines or limit access to billing folders.
View WhatsHub plans and pricing
Request a team inbox demo
Tell us what your team needs. We will review your enquiry and contact you to arrange a suitable demo.
Use the enquiry form on this page when JavaScript is enabled, or email the WhatsHub team.