One Official WhatsApp Number. Ten Support Agents. Zero Collision.
Stop losing leads in private agent phones. Centralize support chats, assign ticket owners, and write internal notes on one official WhatsApp Business number.
Core Capabilities
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Instant Collaborative Team Inbox
Connect 10+ support agents to reply to incoming customer messages simultaneously on one official number.
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Private Agent Collaboration Notes
Leave internal agent comments inside customer threads (hidden from clients) to consult teammates.
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Template & Pre-Written Quick Replies
Provide customer reps with pre-approved answers and Meta templates to resolve queries instantly.
The Operational Workflow
- Unified Inbox Ingestion: All customer WhatsApp messages flow into the central WhatsHub dashboard.
- Agent Assignment Routing: Assign chats manually or use round-robin rules to set ticket owners.
- Internal Collaboration: Agents discuss requirements in private notes before drafting replies.
- Close and Archive: Mark chats resolved to clear the inbox queue and maintain quick support speeds.
Included Product Capabilities
- Collision Prevention Visuals: Visual indicators show who is currently reading or typing a reply to prevent double messages.
- Chat Routing & Folders: Filter threads into custom folders: Unassigned, Mine, Mentions, and Resolved.
- Meta Templates Directory: Access and send approved templates with quick-reply buttons directly in chat.
Ideal Fit
Sales, support, and billing teams looking to collaborate from a central customer communication hub.
Common Queries
Q: Will customers know which agent is replying?
A: No. The customer only sees messages coming from your official business profile, while WhatsHub tracks agent activity internally.
Q: Can we restrict agent access to specific chat folders?
A: Yes! Admin controls allow you to assign agents to specific pipelines or limit access to billing folders.